Thank you for choosing “Moraya Tours & Travels”. We take all efforts to ensure that you have a warm and a delightful holiday experience. We devote keen attention to every minute detail of your tour/travel package. At the same time, we request you to read and follow the below Terms and Conditions so as to avoid any misunderstanding and ensure a hassle-free and enjoyable tour/travel.
In these Terms and Conditions, unless the context otherwise requires
Company as an organization is co-ordinating with various independent service providers for conducting the tour. The company takes utmost precaution to ensure that the tour is comfortable. Also, Customers are updated from time to time through different media of communication in case of changes.Though we take maximum care, neither we have control on the mode of transport like shipping, Airline, railways, coaches, buses etc nor on the hotels, restaurants or any other facilities.Thus as a company we shall not be responsible for any kind of damage to the person or to the property because of these independent vendors.
Payment of the registration amount indicates that the guest is interested in the tour and has read and accepted all the terms and conditions mentioned on the Moraya Tours & Travels brochure/website/booking form. In case of a client who is processing the booking formalities on behalf of his/her family is deemed to have been authorised to do so by his family after reading all the terms and conditions mentioned on the brochure/website/booking form.
When you book a tour, or when someone else books a tour for you, on your name, that means you are physically fit to travel to that destination. It is very important for you to take care of your health throughout the tour. Any health issue on tour or any stay back due to the same shall be borne by that respective customer only, the company shall not be held responsible in whatsoever manner.
The company reserves the right to cancel and forfeit the paid amount in case of non payment of full tour cost 15 days prior to the departure date.
The registration amount paid at the time of booking is non refundable and interest free. Customers have to pay the full tour price as per the guidelines given in the quotation for the tour/travel package.In case of a cheque paid by the customer in favour of the company isdishonoured, a charge of Rs. 300 per cheque must be paid.If a Customer books a tour just 15-20 days prior to the departure date, he/she should make the payment of entire amount. Also, the amount should be paid by NEFT. We also accept Cash Transactions. Payments can be made online by Net Banking or by Cheque/Demand Draft favouring "Moraya tours and travels". Moraya Tours & Travels. reserves the right to cancel your booking without notice if the payment is not cleared by the given date.
When the tour cost is quoted, the Foreign Exchange component is calculated as per the prevailing rate of that day. The company reserves the right to alter the cost of the tour before the departure, accordingly the customer will have to make the full payment before tour departure. Tour costs do not include government or other taxes raised by independent contractors like airlines, which are to be paid by the customer as per the actual.
Customers can avail early booking discounts declared by the company, which are valid for a specific period only and are applicable for limited seats or for the particular dates as mentioned. The company reserves all rights to make changes in the discount policy at any point of time without assigning any reason.
Airline is an independent vendor, the Company does not have any control on their operations; neither on the increase in air fare, fuel or any other taxes like YQ & YR etc. All such hikes have to be paid by the customer before the tour departure. Air Ticket Cancellation charges plus deposit forfeit charges applicable under the rules of the concerned Airline are to be paid by the customer immediately in the event of cancellation of the tour.Any Hike in visa fee/VFS fees or increase in government tax are not under the company's control. Therefore, any such additional charges shall be paid by the customer.
For a guest travelling abroad, a passport is an official document and also an identity. A Visa is a must to enter any particular country. The Passport should be valid for a minimum of 180 days from the date of arrival conclusion in India. Please cross check all your particulars including your name/ address/validity/expiry date and Blank pages for VISAs as per requirement. All travellers booking tours for the European sector should ensure that the Passport validity is for a maximum of 10 years. The passports are well maintained and should have sufficient blank pages (that are not damaged/stapled/torn) for recording stamping of visas of various countries. Handwritten passports are not allowed.
Visa permits the customer to enter another country. For tourists, generally a short term visa is granted by the respective consulate. We are visa facilitators and generally assist customers for preparing Visa documents, submitting them & collecting the passports from the consulate. The Consulate may call the customer for a personal interview even after all relevant documents have been submitted. The company is not responsible for any kind of error caused by the consulate. The decision to issue the Visa is at the sole discretion of the respective consulate; the company does not have a hold on the decision of the consulate and cannot object to it either. Just in case your visa is granted on the old passport and has a validity kindly cross check whether you need to transfer the visa on the current passport.Sometimes your Visa which is granted may have a longer validity than your passport in such a case please remember to carry your old passport along with your new passport.
Duly signed & filled VISA forms by each customer as per Passport signature & details. For Children, Thumb impression - If passport has thumb impression or signature along with Parent's Signature - Male - Left Thumb & Female - Right Thumb.A Personal Covering letter stating purpose of the travel - Personal / Tour/ Employment etc. along with financial/ sponsorship details. (For Employed on Plain paper, Self Employed on Plain paper with Visiting Card, Business or Professionals on their letter head) Sometimes due to load factor at the embassies and consulates, the VISA processing takes longer time and in few cases VISA is not granted before tour departure or it is delayed. In such cases, Moraya Tours & Travels as a facilitator shall not be responsible for any consequences and/or liable for any refund, the customer shall have to bear all the cancellation and re-booking charges for the next tour.Many countries are following the biometric system in a bid to ensure safer travel. For U.K & Schengen visas you will have to visit the VFS personally and in case of USA you will need to visit the VFS twice. Once for Biometric and then for a personal interview
Though you are holding a valid a visa, it only gives you the permission to enter the respective countries immigration point. Granting or rejecting the permission to enter a country is solely dependent upon the discretion of the immigration authority only. Sometimes a customer may be deported/ interrogated/ and may be held back by the immigration authorities for a longer span than the usual time. In such a case if the guest misses out on the itinerary program the company is not liable.
Insurance is included in all the international tours up-to age of 59 years. The over and above difference to be paid by the respective customer. Usually overseas Mediclaim Insurance covers hospitalization, medical emergencies and the loss of passport; hence, the company strongly recommends to FIT customers that they too buy the Insurance.In case of claims, the insurance company shall be solely responsible for granting or rejecting claims and we do not have any hold over it. It is at a sole discretion of the respective company we are only facilitator. Also, insurance does not cover pre-diagnosed ailments. In case of foreign nationals, insurance will have to be obtained by the individuals on their own.In case an insurance is issued by a third party, and if any claims to the same arise, Moraya Tours & Travels is not responsible for any coordination with the Insurance Company
Customer may join our tour at the first destination as per their convenience. In such a case, customers must possess all the air tickets of the family, Visa and Insurance documents and are required to join the group at the first destination of the Tour. Such customers should furnish all information such as Flight details, local contact details & e-mail ID a minimum of 15 days prior to the departure. Not to issue non-refundable tickets incase any change in date charged to be borne by customer.
If a customer who has booked a group tour wishes to deviate from the tour schedule before or after the tour, she/he can do so by paying an additional cost. For Individual Bookings, Customers on an Indian Tour can co-ordinate with the driver of the car/coach & also with the operations department. Customers on a World tour can co-ordinate with ground handling agents/operators to plan the next day's visit and sightseeing program. The car/coach has specific time limits within which it operates coach/car in few particular places.
Seating arrangement in the coach shall be strictly as per the booking date i.e. the customer who books first will get the first seat and so on.In coach, the seating allotment shall start from seat number 5 onwards as first two seats are reserved for the tour managers & seat nos. 3 & 4 are reserved as Prime Seats which if available can be booked by the guest at an additional cost. The company reserves the right to allocate Prime seats. If paid and prime seat is not available due to any reason, company is liable only to refund the amount paid for the prime seat.There is a strict "no smoking", "no alcohol" and "no eating" policy in the Coach. Customers are advised not to keep any valuables in coach while sightseeing. The Company shall not be responsible for the loss of valuables from the coach. If the coach is accidently or otherwise damaged by the customer he/she will be required to pay the compensation for the same.
The Company generally arranges air-conditioned/air-cooled, luxury coaches. Such coaches may be equipped with an emergency washroom, however this facility is not to be used in lieu of the rest rooms. In case, customer wishes to use this facility, he shall have to pay tips to the driver of the coach directly. The size and seating capacity of the coaches / buses generally varies from 17 to 45 and depending on the number of the customer/s. few coaches have one door or two door access, which varies from destination to destination.
The Company generally arranges air-conditioned/air-cooled, Non-AC coaches, mini coaches, SUVs, jeeps or taxies of various seating capacities depending on the type of the tour, itinerary and number of customer/s, etc. In case of part tours which are a part of the main tours, the seating priority will be as per the booking. Sometimes certain tours are merged upon the customer/s request or due to situational conditions. In such a case, the seating priority will be as per the booking.
Customer/s are responsible for their own baggage. The baggage at the airport, during any air travel, in coaches, in any train journey, at immigration point’s etc., customer/s have to verify and be responsible for the same. The porterage or the tips for services rendered to carry customer/s baggage to the rooms is customer/s responsibility and have to be paid directly to the service provider. The "porter" or any helper arranged by the customer/s at any train stations, airports, at immigration points or any other place, is the sole responsibility of the customer/s and customer/s shall have to pay tip directly to them.
Providing a complimentary addition is at the sole discretion of the management & operations team.Moraya Tours & Travels reserves all the rights to revoke/amend/stop/discontinue this service/ items, at any time without prior notice.
If the customer decides to cancel the tour for any reason whatsoever then she/he shall give a written application/mail to the company within a specified time limit along with the original receipt issued by the Company. Such cancellation will attract the cancellation charges stated hereunder.Cancellation charges will be calculated on Gross Tour cost and the cancellation charges shall depend on date of departure & the date of cancellation.Cancellation charges for any mode of transport ticket (airlines/buses/railways/cruises) are applicable as per the rules of the concerned authority/vendor.Air ticket issued on special fare are non-refundable and the customer shall bear cancellation charges.Any refund payable to the customer will be paid after the company receives refund from the respective authorities/vendors. The company deducts processing charges from the refund which is to be paid to the customer.
| No. of Days prior to Departure | % of Cancellation charges per person | |
|---|---|---|
| India | World | |
| More than 60 days | 5% or Rs.1000/-whichever is more | Registration amount |
| 60 to 46 days | 15% | 15% |
| 45 to 31 days | 25% | 25% |
| 30 to 15 days | 50% | 50% |
| 14 to 4 days | 60% | 60% |
| 3 to 1 day | 80% | 80% |
| on the day/on tour | 100% | 100% |
Note: Charges are levied on the Gross tour price and not the discounted price. For an Indian tour, cancellation does not include air ticket cancellation and they will be levied separately. For signature holiday, cancellation charges will defer accordingly as per services booked& also informed to the customer while & after booking.
In case if any Tour is cancelled from the Company's end, then the full refund of amount paid by the customer will be made within 10-15 working days of cancellation of the tour by cheque only. Alternatively, the customer can take any other Tour option suggested by the Travel Advisor or can utilize the tour amount paid for any of the company's future tour.
In a group tour, special services cannot be given to any specific person. However, if informed at the time of booking, the company, without being held responsible in any way whatsoever, will make reasonable attempt to accommodate the special needs of disabled customers or senior citizens. Most transportation services are not equipped with wheelchair ramps. A capable companion must accompany the customer who needs assistance.
Customers travelling abroad should take care of his/her passport. Loss of the passport on tour involves costs and consequences such as filing FIR, visiting Indian Embassy, getting new passport or landing certificate, expenses on the stay, food, transportation etc. all of which have to be borne and paid by the concerned customers only. Getting the landing certificate or the new passport is the sole responsibility of the customer. The Tour Manager is not responsible or liable or under any obligation for the loss of passport and the consequences thereof. Entire consequential expenses shall be met by the customer(s). Any other customer accompanying the customer who has lost the passport wishes to terminate the tour intermittently, will have to meet the expenses etc. No refund will be given to the customer leaving the tour abruptly. The tour manager won't stay back in any case.
All customers are advised to carry the photo identification in the form of driving license, Aadhaar ID card, Election ID card, PAN card and students must carry with them their school / college ID card. At certain sightseeing places, the Identification proof is mandatorily required and company has no control over it. The identification documents must be produced by the customers as per the rules and regulations prescribed at different locations. Also, please ensure that on tour you carry the same photo ID submitted in the office. In case of documents being in maiden name, provide & carry those documents.
For all foreign nationals who wish to join our various tours (India/World) the Visa fee and the other required documents differ than the Indian nationals. Kindly cross check with our sales& operations team. All customer must declare their NRI status prior to their booking. For NRI’s the rules and regulations differ than Indian nationals for certain countries. We advise you to contact our office for the concerned person for further details& assistance.
Single customer provided with single occupancy/single bedded room have to pay single occupancy charges for the entire tour (completely dependable on the hotel if not then customer will have to pay on double occupancy basis). Single rooms are comparatively smaller in size than the twin/double sharing rooms and may be located on a different floor or in corner side from the rooms of other group members.
Customer have to abide by the check-in and check-out time of the respective hotels. For Indian tours, generally the check-in time is 12 noon and check-out time is 10 am. For World tours, generally the check-in time is 3 pm and check-out time is 12 noon. If customer wants any change therein, like early check-in or late check-out, he/she will have to manage the same on his/her own with hotel authorities on payment of additional charges, if any. Any loss to hotel property knowingly or unknowingly will have to be borne by customer. Company shouldn't be held responsible.
Single person joining the tour may be given a sharing partner/s in twin or triple sharing basis & this is subject to availability of the room partner of the same gender. However, any misunderstandings or incidences like missing items or difference of opinion between each other will have to be settled between room partners themselves. The company is not responsible for any loss or mishap. If, for any reason, concerned partner cancels or alters the booking of the tour, then the other customer / partner has to bear entire room charges. No adjustments shall be made from the money contributed by customer / partner who has cancelled the tour. Shared rooms have 'No Smoking' policy. Cleanliness of the room and especially the bathrooms is to be maintained under any circumstances. Any Religious thing one does shouldn't be a botheration or force to other. Safety of money and valuables is own responsibility even one has to take care oneself and other person should not be forced to help or assist.
Moraya Tours & Travels or any of its independent contractors shall not be bound to serve non veg food items during en-route journey and/or en-route lunch halts for Indian/Domestic Sector. While we endeavour to select the best quality restaurants for en-route lunch halts in terms of food, sanitation facilities, hygiene, and service. However the company has no direct control over their maintenance. Customer/s shall take note that the Restaurant Manager allots the table for the group & same depends upon the group size and infrastructure of the restaurant.
There is mostly a pre-set menu for meals depending on the tour program. Packed meals are served at some places. The Company mostly serves Vegetarian food along with few Non-Veg items. Moraya Tours & Travels does not differentiate amongst the customer/s by providing a special meal or special diet.In case of a baby meal, the Company generally provides tin milk, plain dal and rice, (we appreciate a prior intimation) Apart from that if any different diet is required, the said customer/s shall make their arrangements for the meal at their own costs and consequences. No Complaints / Claims for refund in respect of the meals shall be entertained and Moraya Tours & Travels reserves the right to change the menu and arrangements of the meals without assigning any reasons therefor.
Tour Leaders/Assistants/Escorts are assisting to the customer/s throughout the tour, they are not responsible for customer/s baggage or any kind of personal belongings. The customer/s themselves should carry their baggage. The instructions and information of the tour, are to be followed in the group tours and tour leaders is not responsible for any instructions overruled by the customer/s and its consequences.
The liability of the Company is restricted only to make reservation in accordance with the customer's requirements & no further. Company is not liable for any loss of person or property caused or damaged or suffered by the tourist on account of deficiency in services by any independent contractor.Any gesture of courtesy extended by the Company to the tourist to minimize such loss or damage will not constitute an admission of such liability or a waiver. The Company shall in no circumstances whatsoever be liable to the tourist or any other person for any loss or expenses because:
It shall be the sole responsibility of the customer/s to ensure that he/she possesses the required valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, to enable him/her to undertake tour.All travel documents are non-transferable and must be issued in the name of the passport/photo identity holder, otherwise the booking may be cancelled. The Passport must be valid from the start of the tour to at least 180 days subsequent to the scheduled arrival date of the tour - subject to rules of the specific visa embassy or consulate. The customer/s shall ensure timely collection of all such documents enabling them to undertake tour and be present in time for departure. Customer/s should keep certified true copies and photocopies of all documents including valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, used by him/her while on tour.
As you are traveling with a group on Moraya Tours & Travels vacations, all participants are expected to conduct themselves in a manner that is not disruptive to the group and in a manner that is appropriate for group/individual travel.For the benefit of everyone on the vacation, Moraya Tours & Travels reserves the right to accept or reject the booking of any vacation participant and to remove any vacation participant from participating in or being a part of one or more itineraries where his or her conduct is deemed inappropriate & incompatible with the interest of the other travellers. Moraya Tours & Travels is not responsible for any losses, including missed sightseeing or having to make alternate travel arrangements, if you fail to meet the representatives of Moraya Tours & Travels at assigned timings and places/pick up points while on tour. Moraya Tours & Travels will not refund nor cover any cost or expenses incurred for termination of vacation arrangements due to unacceptable behaviour or inability to maintain punctuality. The decision of behaviour being acceptable or unacceptable rests solely with Moraya Tours & Travels.
Please be aware that during your participation in vacations operated by Moraya Tours & Travels, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Moraya Tours& Travels will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While Moraya Tours & Travels will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions you agree that you will hold Moraya Tours & Travels harmless regarding any provision of medical care or the adequacy of any care rendered. Moraya Tours & Travels is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold Moraya Tours & Travels harmless for such.
For part tour: For part tour: Tour Manager will not accompany you at the time of arrival or departure as per the itinerary.
For Joining & Leaving Customers: Air tickets & Visa fees, Insurance is not included in the tour cost.
Government rules for NRI (Non Resident Indian) Customer: All customer/s staying abroad including NRIs or foreigners should abide by all the laws, rules, and regulations of Government of India and / or the country concerned while undertaking the tour.
Valuables: Moraya Tours & Travels advises customer/s not to carry valuable on tour. If valuable items are carried please not to keep them in your suitcase. It is always better keep them in safe deposit lockers. In case of any loss suffered by the customer/s Moraya Tours & Travels is not liable or responsible for the same.
Shopping: Shopping is a major activity of any tour and an experience in itself. All customer/s are hereby made aware that Moraya Tours & Travelsneither recommends nor promote any specific shop or vendor for shopping purpose. We understand that the customer/s are wise enough to decide themselves what to buy and where to buy. It is a sole discretion of the Customer. Hence, Moraya Tours & Travelsdoes not take any responsibility or liability in case of any cheating or misguiding by the shop owner.
External customer(s) not allowed: External customer/s cannot be invited on tour by any customer and they are not allowed to use any of the services of the tour.
Paid Toilets: At some places/destinations/country, there are paid toilet halts, which customer/s have to take care on their own.
Grievances: Any claims, grievances and / or complaints in respect of services provided by any of the independent contractors, the customer shall immediately notify the same to the independent contractor in writing, and a copy of the same must be handed over to the tour escort/leader/Manager/Assistant and/or Company not later than 7 days thereof to enable Moraya Tours & Travelsto take up the matter with the concerned independent contractor.
Privacy of Information: Any Information furnished by the customer/s to the tour escort / leader/ Manager / Assistant and/or Moraya Tours & Travels, is subject to disclosure thereof as required by law or by an order of court or the rules, regulations and enquiry by any government / statutory authority. The Company shall not disclose any data of its own under any circumstances to any customer/s including any kind of clarification on itinerary, tour costs, cancellation charges etc.
Photographs or Video Clips & Social Media: The Company reserves the right to use Photographs/Video Clips of the customer taken on tour and/ or given by customer, for promotion of Moraya Tours & Travels Business without obtaining prior permission of the concerned customer. Such Photographs/Video Clips can be used on any media with due respect for emotions/sentiments of customer/s.
Reference Call: The Company reserves the right to refer a customer, on request, to prospective customer for the promotion of Moraya Tours & Travelsbusiness. The company is also authorized to send transactional as well as promotional SMS/e-mail/phone calls.
Jurisdiction: All disputes pertaining to the tour and any claim arising therein shall be subject to the Court of Jurisdiction at Mumbai only.
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